Delling II

HAHA. One of the guys who called up assumed the machine had Firewire and was like, "it has it, right?"

And the sales rep was forced to say, "Actually, this machine doesn't have Firewire."

That amused me. I think they hate to say on TV when their product doesn't have a specific feature. The guy did a pretty good job of spinning it though, talking about how you could implement Firewire and blah blah blah. Much better job than Tana did in the boardroom on the last Apprentice, that's for sure.

But I do laugh about how they are currently promoting Dell customer service. They're conveniently leaving out that if you call the Dell home PC user line, it's outsourced and the people don't understand you. Apparently they have a dedicated service line for QVC. I wonder if that one's outsourced too. Nothing against the people working them, it's just awfully hard to communicate sometimes when you're trying to get a problem fixed and neither one of you understands what the other is saying.

And now a guy from Philly is talking about how he planted himself on the couch because he saw the Dell show come on. He wants to give a testimonial to help viewers understand "what a product Dell is." Blah blah blah blah blah blah blah. These testimonials make me laugh. Even more when people call up during other shows and are like, "these are the greatest capri pants ever!" Not convincing me. :)